Return & Refund Policy

At VERDIVB, we strive to create a simple, transparent, and reliable return experience for every customer.

This Return & Refund Policy applies to eligible purchases made through verdivb.com.

Our collections include thoughtfully designed home and lifestyle essentials, including bedding, textiles, chairs, stools, and other interior products created to enhance everyday living spaces through intentional design and practical functionality.

1. 30-Day Return Window

Customers may request a return within 30 days after confirmed delivery of an eligible order.

Before returning any product, please contact our customer support team:

Email: service@verdivb.com

Our team will review your request, confirm return eligibility, and provide the appropriate return instructions.

Please do not send products back before receiving return approval. Products returned without prior authorization or sent to an incorrect address may experience delays or may not be processed.

2. Return Eligibility

Unless a product arrives damaged, defective, incorrect, incomplete, or qualifies for another remedy under applicable consumer protection laws, returned products should generally meet the following conditions:

• Unused or in like-new condition
• Free from customer-caused damage
• Unmodified or altered
• Returned with all original components
• Returned with included accessories and product materials
• Returned with original packaging where reasonably possible
• Returned with any included manuals, care information, or product inserts

Proof of purchase, including an order number or order confirmation, may be required before processing a return.

Because VERDIVB products may include textiles, structured furniture components, decorative elements, and carefully designed home accessories, customers should package returned products securely to prevent damage during transportation.

Returned products may be inspected before a refund is approved.

3. Opened or Used Products

Opening product packaging does not automatically prevent a return request.

However, where permitted by applicable law, returns involving opened or used products may require additional inspection.

Returned products should not show signs of:

• Excessive use
• Improper handling
• Customer-caused stains, scratches, tears, deformation, or damage
• Unauthorized repairs or modifications
• Missing components or accessories
• Damage caused by improper cleaning, storage, or maintenance

Where a product has experienced a significant reduction in value due to handling beyond what is reasonably necessary for inspection, an appropriate deduction may apply where permitted by applicable law.

4. Non-Returnable Items

Where permitted by applicable law, certain products may not qualify for preference-based returns, including:

• Customized or personalized products
• Gift cards
• Products clearly marked as final sale
• Products damaged through misuse or improper care
• Products modified or repaired without authorization
• Products missing important components due to customer handling
• Other items identified as non-returnable before purchase

Any product-specific return restrictions will be displayed on the relevant product page or communicated before approval.

Nothing in this section limits consumer rights that cannot legally be excluded.

5. Damaged, Defective, Incorrect, or Incomplete Orders

Please inspect your VERDIVB order carefully after delivery.

This is especially important for products such as:

• Bedding products
• Fabric textiles
• Lounge chairs
• Stools
• Structured seating products
• Decorative home accessories
• Other carefully designed lifestyle products

If your order arrives damaged, defective, incorrect, incomplete, or missing included components, please contact us as soon as reasonably possible.

To help us review your request efficiently, please provide:

• Your order number
• Product name
• Clear photographs of the product
• Photographs of the packaging
• A photograph of the shipping label where available
• A short video showing the issue where applicable

After reviewing the information provided, our support team will advise the appropriate next steps based on the circumstances and applicable policies.

6. Basic Product Checks Before Return

For certain product concerns, our customer support team may provide reasonable checks or guidance before arranging a return.

For home and lifestyle products, these checks may include:

• Confirming the product assembly or setup process where applicable
• Checking product dimensions and usage requirements
• Reviewing care instructions and maintenance recommendations
• Confirming whether product components are properly installed or positioned
• Reviewing product information provided on the product page
• Identifying whether the issue relates to transportation, manufacturing, or normal product characteristics

Customers are not required to continue using any product that appears unsafe, damaged, or unsuitable for normal intended use.

7. Return Shipping Costs

For preference-based returns, including:

• Change of mind
• Incorrect size selection
• Incorrect colour or style selection
• Product no longer being wanted
• Personal preference changes
• Other reasons not caused by an error from VERDIVB

Customers are generally responsible for return shipping costs where permitted by applicable law.

If VERDIVB confirms that a product was:

• Damaged during delivery
• Defective
• Incorrectly supplied
• Incomplete
• Otherwise eligible for seller-paid return costs under applicable law

We will provide the appropriate return instructions and resolution options.

Please do not purchase expensive return shipping services before receiving instructions from our customer support team.

8. Original Shipping Charges

Original shipping charges are generally non-refundable for preference-based returns unless:

• Otherwise stated by VERDIVB
• The return resulted from an error on our part
• The product was damaged, defective, or incorrectly supplied
• Applicable law requires reimbursement

9. Return Address

Return addresses may vary depending on:

• Product category
• Fulfillment location
• Customer destination
• Warehouse arrangements
• Logistics requirements
• Nature of the return request

For this reason, please do not send returned products to our registered company address unless specifically instructed by our customer support team.

The correct return address will be provided after your return request has been reviewed and approved.

10. Return Packaging

VERDIVB products are designed for everyday living environments and may include materials requiring careful handling during transportation, including:

• Soft textiles
• Bedding materials
• Fabric surfaces
• Furniture structures
• Decorative components
• Home accessories

Customers should package returned products carefully to reduce the risk of damage during return shipping.

Where reasonably possible, returned packages should include:

• The original product
• All included accessories
• Product components
• Care instructions or inserts
• Original protective materials
• Original packaging

Products should be protected against unnecessary movement, moisture, impact, bending, or other transportation risks.

11. Missing Accessories or Components

Where permitted by applicable law, a refund may be adjusted if returned products are missing components originally supplied with the order.

Examples may include:

• Product accessories
• Assembly components
• Protective covers
• Included cushions or attachments
• Care materials
• Product documentation
• Other included items

Any adjustment will be assessed based on the individual circumstances of the return and applicable legal requirements.

12. Return Inspection

Once a returned product is received, VERDIVB may inspect the item to confirm:

• Product identity
• Return eligibility
• Product condition
• Reason for return
• Included accessories and components
• Condition of materials, surfaces, structures, and decorative details

Approval of a return request does not automatically mean that a refund has been completed before the returned product has been received and inspected.

13. Refunds

If a return is approved after inspection, the refund will generally be issued to the original payment method used during checkout.

After VERDIVB issues a refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

Processing times are controlled by the relevant financial institution or payment service provider.

14. Refund Deductions

Where permitted by applicable law, reasonable deductions may apply for material loss in value caused by:

• Missing accessories or components
• Excessive use
• Customer-caused stains, damage, scratches, or deformation
• Unauthorized modifications
• Unauthorized repairs
• Improper cleaning
• Improper storage or handling
• Damage occurring after delivery

Any deduction will be determined according to the specific circumstances of the returned product.

15. Exchanges

Exchange availability depends on product inventory and current availability.

Because VERDIVB products may be offered in different:

• Colours
• Sizes
• Materials
• Styles
• Design variations

A preferred replacement product may not always be available.

Where direct exchanges cannot be completed, customers may choose to:

• Return the eligible original product
• Complete the approved return process
• Place a new order for the preferred item

Please contact customer support before returning products for exchange requests.

16. Order Cancellations

If you need to cancel an order, please contact our customer support team as soon as possible after completing your purchase.

Email:

service@verdivb.com

We will make reasonable efforts to assist before the fulfillment process begins.

However, cancellation cannot be guaranteed once an order has entered any of the following stages:

• Order processing
• Product preparation
• Picking and packing
• Protective packaging preparation
• Fulfillment
• Shipping preparation
• Dispatch

If your order has already been shipped, you may need to follow the applicable return procedure after delivery.

17. Refunds for Cancelled Orders

If an order cancellation is successfully approved after payment has already been processed, an appropriate refund will be issued to the original payment method or another method permitted by the applicable payment provider.

Your financial institution or payment provider may require additional processing time before the refund appears in your account.

18. Refused or Unclaimed Deliveries

Refusing delivery or failing to collect a package does not automatically qualify an order for a full refund.

If a package is refused, unclaimed, or returned to the sender, VERDIVB may review:

• Shipment status
• Carrier information
• Return transportation costs
• Product condition
• Packaging condition
• Return eligibility
• Other relevant circumstances

Where permitted by applicable law, reasonable shipping or return-related costs may be deducted from a preference-based refund when such costs result from refusal or failure to accept a valid delivery.

19. International Returns

International returns may involve additional:

• Shipping expenses
• Carrier requirements
• Customs procedures
• Documentation requirements
• Extended transportation time

Customers should contact VERDIVB before sending any international return.

We are not responsible for unnecessary customs fees, transportation expenses, or additional charges caused by returns sent without following the provided instructions, except where responsibility cannot legally be excluded.

20. Consumer Rights

This Return & Refund Policy supplements and does not replace any consumer rights provided by applicable laws and regulations.

Depending on your country, state, province, or region, you may have statutory rights relating to:

• Product quality
• Product conformity
• Damaged products
• Defective products
• Repairs
• Replacement products
• Returns
• Refunds
• Cancellation rights

Nothing in this policy is intended to exclude, restrict, or waive rights that cannot legally be excluded.

Where mandatory consumer protection laws provide greater rights than this policy, those legal rights will continue to apply.

21. Contact Us

If you have questions regarding returns, refunds, exchanges, damaged products, defective products, order cancellations, or product support, please contact us:

Brand: VERDIVB

Website: verdivb.com

Legal Entity:
Zhengzhou Zhitou Network Technology Co., Ltd.

Registered Address:
Room 101, 1st and 2nd Floors, Building 1, No. 6, D1 Road, Gangou Village, Huiguo Town, Gongyi City, Zhengzhou, Henan Province

Unified Social Credit Code:
91410181MAEFP4LW9U

Customer Support Email:
service@verdivb.com

For order-related inquiries, please include your order number and the email address used during checkout so that we can assist you more efficiently.

For damaged or defective product inquiries, please include clear photographs of the product and packaging whenever possible.

Please do not send complete payment card information, security codes, passwords, or other sensitive account information through email.

verdivb.com is owned and operated by Zhengzhou Zhitou Network Technology Co., Ltd. The company manages the operation of the online store, customer service, order coordination, and related e-commerce activities.

Designed for Inspired Living

VERDIVB is built around the belief that a home is more than a physical space — it is where everyday moments are created, routines are shaped, and personal comfort becomes part of your lifestyle.

Through thoughtfully selected bedding, textiles, chairs, stools, and home essentials, we combine practical functionality with modern aesthetics to help customers create spaces that feel welcoming, balanced, and uniquely their own.

Every product is chosen with attention to comfort, usability, and timeless design, supporting a living environment that reflects both personal expression and everyday relaxation.

Thank you for choosing VERDIVB.

VERDIVB — Shaping Inspired Living Spaces Through Intentional Design.